Tag Archive for Pearl

Results – At last!

10/03/2011 Phones, Rants, Tech Stuff No comments

I’ve had two massive results this week,

  1. Vodafone replaced my sure signal.
  2. O2 are replacing my sisters blackberry.

Vodafone Logo
The first result was achieved by simply cc’ing in the CEO of Vodafone (guy.laurence@vodafone.com) in an angry exchange with the Vodafone minions on their email support that takes the best part of a week to reply.

The angry email simply explained that after I had first tweeted them they advised me to use their support forum, the support forum then asked me to email them. The email exchange went on and on and resulted in me sending the below when they asked me to then phone them!

Hi Tony,

What other methods of communication would you like me to use? I’ve used your twitter channel, the customer service forum, email, and now you’re telling me to phone them? Shall I send a telegram and a postcard as well?

I shall be contacting watchdog about the rubbish customer service I have received and i have also CC’d the CEO of Vodafone UK.

Kind Regards

Frustratedly Yours

Rich Hickson

Needless to say, Mark Shaw from the CEO’s office called me promptly and within 3 working days of my angry email, I had a brand new SureSignal in my possession.

O2 Logo

The second result was a similar sort of thing. My sister had tried to get her almost brand new Blackberry Pearl 3G replaced under warranty after the charger port came out with the charger. O2 refused to fix it and actually sent it back with a lovely letter saying they basically couldn’t be arsed because it looks like its damaged! No Shit Sherlock!

So I slipped into email writing mode again, and fired off an email to Ronan Dunne – Chief Exec of O2 (ronan.dunne@o2.com) I didn’t have any account details for Liz. All I had was an aim, to get a new phone, a refund or the phone replaced. One politely worded letter explaining my sister’s distress, unhappiness, upset and a very strong feeling of being let down by O2 in the fact that they won’t repair a phone that’s under warranty.

A couple of days later, I received a phone call from a lady in the CEO’s office, who has organised a replacement blackberry to be shipped to my office tomorrow. We shall see if it turns up and they do as they have promised, but so far so good!

Now why does it take an email to the CEO to of companies to actually get a result? If people sorted this first time when it was logged then everything would be fine!

Mobiles

04/12/2010 Phones, Tech Stuff No comments

Now it’s coming to that time of year again, when I can allow myself to start thinking about my next mobile upgrade. I currently have the iPhone 3gs 16gb. Don’t get me wrong, it’s a great phone. However apples reluctance to let you do anything with it that they don’t want you to do, as well as the crap battery life is driving me insane!
I honestly have to charge the phone up every night, sometimes even twice a day.

This past week due to snow I have barely been out the house for longer than an hour whilst I fight with the crowds at Swanley station to get on SouthEastern’s non-existent Contingency service. Yet, despite having full Vodafone signal, and not using the phone due to being in front of my pc the whole time, I’m stull charging the phone twice a day!

Now; I close all my apps when I’m finished with them, I never Ever leave anything running. I run the battery down (not through choice I might add!) at least once a week so it’s completely flat as they recommend. It’s always running the latest version of IOS as soon as it’s released.

Ok, yes, I do have 3g on the whole time, but I have a Vodafone SureSignal in the office and at home, so I do have full mobile signal. I also have Wi-Fi on the whole time as well, although I will add Wi-Fi doesn’t appear to be doing anything until you unlock the phone.

But what’s the point in having this technology on a phone if you have to switch them off for the phone to last longer than six hours? I mean I have been out of bed since eleven o’clock, I’ve sent four text messages and taken one, two minute phone call and the battery is now down to 50%!

So the way I’m looking at it, I need a phone with:

• Fairly decent battery life (or the ability to change the battery)
• It needs to be on Vodafone with 3g
• I use the GPS/Google Maps a lot when I’m out the office.
• Wi-Fi is a must.

From what I’ve read on different sites and from what’s available. I think I’ve managed to whittle this list down to a few handsets. The choices are mainly HTC and Blackberry. But I’m almost certain that it will not be another iPhone.

• Blackberry Pearl 3G – Nice Size, weight. And I loved the original pearl! Although not as feature rich as the others.
• HTC Desire – Nice size, nice weight, running android. So very feature rich.
• HTC Desire HD –higher spec then the HTC Desire although it I feel it’s too big.
• HTC Desire Z – Don’t know an awful lot about this phone, Looks to be lower spec then the HD but higher than the Desire.

There are some others which I will read up some more on. Still I’ve got 2 months before I can upgrade. There may be something out there that I’ve not seen coming out!

First Post

19/10/2009 Phones No comments

Hi All,

My first post is not going to be that exciting. Its about my mobile – The blackberry pearl 8120 and why I love it so!

I have been asked/told numerous times by people that because I work in IT I should have a very latest handset. Well I don’t, I have the pearl I am on my third one in three years. I just like everything about it, the size, the weight, the ease of use, the functionality.

Sure there are better phones out there that i could choose from, and in the past I have such as the Nokia n series (I’ve had the N73, N78 and very briefly the N95) as well as Sony Ericsson’s (W810i & P910i.) But each time I’ve tried another phone IE the three nokia’s most recently They’ve either got broken or I have lost them and then gone back to the pearl.

This upgrade could be different though….With my upgrade due in Dec/Jan time, and the iphone due for a January launch on Vodafone could I be a traitor to blackberry? after years of saying I’ll never get an iphone? Well that view has changed. I bought myself an Ipod Touch off ebay, jail broke it the same day it arrived and have been living in an apple wonderland ever since. So im seriously considering the iphone 3Gs as long as Vodafone can do me a good deal on it that is!